Crash & Burn But Great
So for me it’s 2:30am in the morning and what a day to say the least. It is amazing the quality of people that come to the Academy really and truly are. Through the difficulties of crashing the server in a matter of minutes everyone was pleasant and emailed or called to fix things, register classes and make sure things turned out ok. Not a single person was even slightly grumpy, and believe me when I say I had enough for all of us.
The boss lady only knows part of the technical changes made behind the scenes that were done to make this a smooth operation. We upgraded the server and called ahead of time to make sure the typical internet speed throttle wasn’t applied for today. Seriously I never thought for a second the the Academy appliquers could crash the server in two minutes. Literally in two minutes.
I called the tech folks that house the server where the site resides and just so everyone knows it is located in the midwest to make access the same for both coast. So they move me up the chain because I am not the regular customer, when their tech guy says, “let me look“. He says to me, no kidding “I am not having any problem”.
This is the point where you wish for internet gods to let you reach through the phone to strangle the hell out of someone. Calmly with my tongue bleeding I say “well of course you don’t your sitting in the next room from the server.” Pause… “Oh yeah let me reroute through a proxy server through Canada.” So I hear a few excuses optimisation, throttling, server load, yada yada.
At which point I made the executive decision we were going to go from dead stop to slow, and by the end of the year they will be gone and if I have to we will collocate or dedicate a server all of our own and not shared with anyone, and basically under our control. It’s just very pricey to do it this way but I feel to make this a better experience for the best people it has to be done.
I personally can’t thank you enough for the calm pleasant calls, and emails to fix things, you all were just incredible. You will be treated with chocolate, love, and the best applique experience we can create in Williamsburg next year.
Despite crash & burn everything turned out great.
No kidding you absolutely rock…
Rick Blanton
Quilting Cartoons
